Frequently Asked Questions (FAQ)
1. How can I pay?
At By-Men you can pay safely and easily via multiple payment methods:
💳 iDEAL, PayPal, Visa, Mastercard and Apple Pay are all supported.
All payments are made via secure connections (SSL), so your data is always protected.
2. How long does shipping take?
The average delivery time is 6 – 11 business days after shipment.
We work with international suppliers and verified partners to carefully deliver quality products.
After shipping you will always receive a track & trace code so you can follow your package.
Please note: during busy periods or international deliveries, delivery times may vary slightly.
3. Are there shipping costs?
No, at By-Men you always benefit from free shipping , wherever you live.
We believe that quality and service go hand in hand, without hidden costs.
4. Can I return my order?
Yes, of course. Under EU consumer law, you always have the right to cancel your purchase within 14 days of receipt .
You then have another 14 days to send your return.
Read all the details in our Returns & Warranty Policy .
Returns can easily be registered via our Returns Form .
5. How can I contact you?
Our team is ready to help with questions about orders, products or returns.
You can reach us via the Contact Form or by email at support@by-men.com .
We usually respond within 24 hours on business days .
